Gelyaina Return Policy

At Gelyaina, we strive to ensure your complete satisfaction with your purchase. If you are not fully satisfied with your order, you may return eligible products according to the terms outlined below:

Return Conditions

1. Return Period: Products can be returned within 30 days from the date of delivery.
2. Product Condition: Items must be unused, in their original condition, and include all original packaging, tags, and accessories.
3. Eligible Products: Most jewelry items are eligible for return, except for personalized or custom-made items, which are non-returnable unless defective.
4. Proof of Purchase: A copy of the order confirmation or receipt is required for all returns.

Return Process

1. Contact Us: Initiate your return by contacting our customer support team at contact@gelyaina.com. Please provide your order number and a brief reason for the return.
2. Return Authorization: Upon approval, you will receive a Return Authorization Number (RAN) and instructions for returning your item(s).
3. Shipping the Return: Package the item(s) securely in the original packaging and include the RAN. Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part (e.g., wrong or damaged item).
4. Return Address: Ship the package to the address provided in the return instructions.

Refunds

1. Processing Time: Once we receive and inspect the returned item(s), we will process your refund within 5-7 business days.
2. Refund Method: Refunds will be issued to the original payment method used for the purchase. Original shipping costs are non-refundable.
3. Defective or Incorrect Items: If the return is due to a defective product or an error on our part, we will cover the return shipping costs and issue a full refund or replacement, as per your preference.

Non-Returnable Items

• Personalized or custom-made jewelry.
• Items that have been worn, damaged, or altered.
• Items returned after the 30-day return period.

International Returns

For international customers, please note that return shipping costs are your responsibility unless the return is due to a defect or error by Gelyaina. Customs fees or duties incurred during the return process are non-refundable.

Contact Us

If you have any questions about our return policy or need assistance with a return, please reach out to our customer support team at contact@gelyaina.com. We are here to help!

Notes:

• This policy is designed to be customer-friendly while protecting the business, with a 30-day return window that aligns with industry standards.
• It assumes Gelyaina operates internationally (given their free worldwide shipping) and includes provisions for international returns.
• The policy balances clarity and flexibility, encouraging customers to contact support for assistance, which aligns with Gelyaina’s existing contact point (contact@gelyaina.com).

If you need adjustments to this policy (e.g., a shorter return period, specific exclusions, or additional details), please let me know, and I can refine it further. Additionally, if you want to integrate this policy into the website or translate it back to Arabic, I can assist with that as well.0