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Shipping & Return Policy

Thank you for shopping at GELYAINA. Your satisfaction is very important to us. Below you’ll find details about our shipping and return policies to ensure a smooth shopping experience.

📦 Shipping Policy

🌍 Shipping Locations:

We ship to the following countries:
USA, Canada, United Kingdom, European Union countries, Australia, and New Zealand.

🚚 Processing Time:

• Orders are processed within 1–3 business days.

• Orders are not shipped on weekends or public holidays.

⏱ Estimated Delivery Times:

• USA & Canada: 7–15 business days

• UK & EU: 7–15 business days

• Australia & New Zealand: 10–20 business days

Note: Actual delivery time may vary depending on your location and local customs.

💸 Shipping Fees:

• Free Standard Shipping on all orders.

• Express shipping may be available at checkout (additional charges apply).

📦 Order Tracking:

• Once your order is shipped, a tracking number will be emailed to you.

• You can track your order anytime using the provided tracking link.

⚠️ Shipping Delays:

We are not responsible for shipping delays caused by:

• Customs procedures

• Incorrect/incomplete shipping address

• Natural events or local postal delays

❗ Customs & Duties:

• Customs fees and taxes may apply to international orders.

• These charges are the customer’s responsibility.

🔄 Return & Refund Policy

We want you to be happy with your purchase! If you're not completely satisfied, you may request a return within 14 days of receiving your order.

✅ Return Conditions:

• Products must be unused, in original packaging, and in resellable condition.

• Items showing signs of wear or damage will not be accepted.

🛑 Returns Not Accepted:

• If more than 14 days have passed since delivery.

• If the item was damaged due to misuse.

• If the item was purchased on clearance, promotion, or as part of a free offer (unless defective).

💰 Refund Process:

• Once we receive and inspect the returned item, you’ll be notified by email.

• Approved refunds are issued to the original payment method within 5–10 business days.

🚚 Return Shipping Costs:

• If the return is due to our error (wrong or damaged item), we cover return shipping.

• Otherwise, the customer is responsible for return shipping costs.

📝 How to Request a Return:

Contact us at:
contact@gelyaina.com
Please include your order number, reason for return, and a photo if applicable.